Sometimes, leaving the cozy confines of home is just not what you want. An evening of comfort food, friends who’ve become family and a feel good film is what you most need in that moment. Believe us...WE get it. Well, we found the perfect solution, delivery! No, not your typical pizza delivery options, NOT to say our love for pizza will ever die, but we had something else in mind.
In the last couple of weeks, you have probably noticed a flurry of billboards, social media posts, posters and stickers popping up at some restaurants with the words “Bite Squad” or “Grubhub”. These online and mobile food-ordering companies have taken over the Valley, one restaurant at a time. With both of them coming to the scene almost simultaneously, we decided to try them out and grade on a 5-point scale based on 3 categories: accessibility, restaurants offered and time. For this exercise, Gaby will be grading Bite Squad and Trisha will be grading Grubhub.
Accessibility: How easy was it to download the app and navigate it?
Gaby: Within a few clicks I quickly downloaded the app, created a profile and I was on my way to ordering food. Bite Squad also had a promo for the holiday weekend. Because I ordered during the Labor Day weekend, I scored myself free restaurant delivery for an entire year! Ca-ching! (Normal rate of $2.99 per delivery). Score: 5
Trisha: Just like Bite Squad, Grubhub was installed on my phone with a few clicks and entries. After imputing my information and placing an order, I was awarded $7 off my first 2 orders. Hoorah! Score: 5
Restaurants Offered: Do these applications offer a variety of food options? How many local options do they offer? Y’all know we’re about reppin’ the RGV!
Gaby: Bite Squad has 65 restaurants listed, 3 of which are closed (unfortunately all local), 31 locally owned (there are some repeats because of different locations), and the rest are chains like Buffalo Wings & Rings, Chili’s and Applebee’s. Fortunately for me local favorites like Il Forno, Green Owl Deli and Kabob Guys are also offered. I would like to see more local restaurants moving towards, but I also understand that some might not have the manpower to do so. Score: 4.5
Trisha:Grubhub also has a little over 60 restaurants including local favorites. There are plenty of chain options, but 3 restaurants that stood out from the others (and are not included in Bite Squad) were Philly 77, Nuri and Beauty & Beast Cuisine. A big, Joey Lawrence “whoa!” to these additions. Score: 5
Time: How fast did you receive your food?
Gaby: Bite Squad has a monitoring system that shows you your food’s progress every step of the way. From placing it, to the ordered being received by the restaurant, to the food preparation, to the pick up, to the delivery. They even give you an estimated time. Everything was running smoothly up until the delivery part. My delivery estimate time changed a total of 4 times: 2:11, 2:19, 2:21 and last 2:37. I ended up getting my food until about 2:45 p.m. Totaling about 90 minutes from ordering to taking my first bite. Score: 3
Trisha: The food arrived promptly, just a few minutes outside of the projected window of delivery time, and it was hot, crisp and delivered to our door with a friendly smile. Score: 4
You can download the Bite Squad or Grubhub apps to your iPhone or Android. Also, make sure to be on the lookout in the next coming weeks for Favor promising to be able to deliver anything (well almost anything) in under an hour. We’ll see how these companies begin shape our economy, but more than likely we’re sure we’ll begin to see how they will shape our couches and our wasteline.
Gaby Jones and Trisha Watts work hand-in-hand with the service industry. Jones is in charge of craft and imported beer for L&F Distributors-South Texas and Watts is a freelance writer specializing in the marketing of the service industry. Each week they will have a new adventure and provide an opinion on multiple locations throughout the Rio Grande Valley. They can be reached at firstname.lastname@example.org